Axiom - Privacy Policy

Axiom Diagnostic Inc.

Last updated: March 18, 2026

At Axiom Diagnostic Inc., protecting personal information is a priority. This Privacy Policy clearly explains what personal information we collect, how we use it, under what circumstances it may be disclosed, how long it is retained, and what your rights are, in accordance with applicable laws, including Québec’s Act respecting the protection of personal information in the private sector (Law 25). 

As part of its activities, Axiom Diagnostic Inc. provides inspection, thermal imaging, visual capture, diagnostic, and technical documentation services for buildings. These services may involve the collection of personal information as well as technical and visual data related to a property, its occupancy, or a mandate entrusted by a client, insurer, condominium board, or other authorized party.

Depending on the nature of your relationship with us, we may collect the following information:

• Identification information: first and last name, mailing address, email address, phone number, company or organization name, where applicable.
• Mandate-related information: address of the building or property concerned, nature of the reported issue, history provided, information supplied by the client or authorized representative, administrative details related to service requests, quotes, billing, or file follow-up.
• Website technical information: IP address, device type, browser used, pages visited, visit duration, and interactions with the website.
• Visual and technical data: thermographic images, photographs, videos, inspection annotations, visual findings, and observations recorded in reports or technical notes.
• Information contained in communications: messages sent via forms, email, phone, or any other communication method.

We collect personal information directly from you or through an authorized individual or entity acting within the scope of the mandate. Information may be collected:

• when you complete a form on our website;  
• when you contact us by email or phone;  
• when you request a quote, inspection, or report;  
• when we carry out on-site work in a building or property;  
• when documents, photos, videos, or information are provided by a client, insurer, condominium board, or other authorized party;  
• through cookies or technical tools necessary for the proper functioning and improvement of the website.  

Personal information may be used for the following purposes:

• respond to your requests and communicate with you;  
• analyze your needs and prepare a quote or service proposal;  
• plan, carry out, and document inspection, thermal imaging, visual capture, or diagnostic mandates;  
• produce technical reports, findings, opinions, supporting documents, or other deliverables;  
• ensure administrative, contractual, operational, and financial follow-up;  
• collaborate with insurers, condominium boards, managers, professionals, lawyers, experts, contractors, or other authorized parties involved in the mandate;  
• establish, exercise, or defend a right in the event of a claim, dispute, or legal proceeding;  
• improve our website, services, work methods, and user experience;  
• comply with legal, regulatory, contractual, and professional obligations.  

As part of its mandates, Axiom Diagnostic Inc. may capture, create, analyze, annotate, retain, and integrate into its reports thermographic images, photographs, videos, sketches, screenshots, measurement tables, technical notes, and other visual documentation.

These elements are primarily used to document the condition of a building, illustrate findings, support technical analysis, compare areas, facilitate understanding for clients or authorized parties, and establish a technical or evidentiary record when required.

Certain images or visual excerpts may also be used for educational, promotional, or marketing purposes, including on our website, in presentations, or in communication materials, provided they do not directly identify a person, a specific address, a client, or a file, unless explicit consent has been obtained.

By contacting us, providing information, browsing our website, or retaining our services, you consent to the collection, use, and disclosure of your personal information in accordance with this policy, subject to exceptions provided by law.

Where required by law, we will obtain more specific consent. You may withdraw your consent in certain circumstances, subject to legal, contractual, administrative, or evidentiary obligations. However, withdrawal of consent may prevent us from providing some or all of our services.

We do not sell or rent your personal information.However, we may disclose certain personal information when necessary for the purposes of the mandate or as required by law, including to:

• an insurer, claims adjuster, or insurance representative;  
• a condominium board, property manager, or authorized representative;  
• a professional or stakeholder involved in the file, such as an engineer, architect, contractor, consultant, lawyer, or expert;  
• a governmental, regulatory, administrative, or judicial authority where required or permitted by law;  
• any other person or organization with your consent or when necessary for the execution of the mandate.  

Disclosure is limited to what is necessary under the circumstances.

Our website may use cookies and similar technologies to ensure proper functionality, analyze usage, improve performance, and optimize user experience.

These technologies may collect technical information such as IP address, device type, browser used, pages visited, and certain interactions on the site.

You can configure your browser to refuse certain cookies or to be notified when a cookie is set. However, refusing some cookies may affect certain website functionalities.

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, reproduction, use, or modification.

hese measures may include access controls, secure environments, password management, backups, communication protection tools, and restricted access to individuals who require the information for their duties or the mandate.

If a privacy incident involving personal information occurs and presents a serious risk of harm, we will take the measures required by law, including assessing the situation, implementing corrective measures, maintaining required records, and notifying affected individuals and the Québec Commission d’accès à l’information, where applicable.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, subject to legal requirements, contractual obligations, legitimate administrative needs, and the nature of our services.

Given the technical, documentary, and sometimes evidentiary value of our work, inspection reports, images, videos, analysis notes, and related data may be retained for a period of 5 to 7 years, or longer when justified (e.g., insurance, claims, litigation, regulatory obligations, or evidence preservation).

When no longer required, information is securely destroyed, deleted, or anonymized, as appropriate.

Subject to legal limitations, you may request:

• access to your personal information;  
• correction of inaccurate, incomplete, or ambiguous information;  
• withdrawal of consent, where applicable;  
• cessation of dissemination or de-indexing of information where permitted by law;  
• information about how your personal data is used.  

To exercise your rights, you may contact our Privacy Officer using the details below.

Our website may contain links to other sites or platforms. We are not responsible for their privacy, security, or content practices. We encourage you to review their policies when leaving our site

For any questions, access requests, corrections, or complaints regarding personal information, you may contact:

Axiom Diagnostic Inc.

Privacy Officer: Jean-François Hogue 

Email: info@axiomthermo.com

Address: 4346 Midway Avenue, Montréal, QC H1Y 3J4 Phone: 438-937-3311

We may update this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements. The most recent version will be posted on our website along with its update date.